Frequently Asked Questions
Everything you need to know about your next adventure in style.
What is the standard shipping timeframe for Orson Outdoors apparel?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for outdoor gear and clothing?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain base layers and masks are final sale.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size & Fit' guide. Since our technical outdoor apparel is designed for layering, we recommend sizing up if you prefer a looser fit or plan to wear heavy mid-layers.
Are your materials sustainably sourced?
Yes, Orson Outdoors is committed to the environment. 80% of our current collection is made from recycled polyester and organic cotton, and we use PFC-free water repellent coatings on all our outerwear.
Do you offer a warranty on technical outerwear?
We stand by our quality. All Orson Outdoors jackets and technical shells come with a 1-year limited warranty against manufacturing defects in materials and workmanship.
How should I wash my Orson Outdoors technical gear?
To maintain the integrity of waterproof coatings, we recommend machine washing on a cold, gentle cycle with a technical detergent and tumble drying on low heat to reactivate the DWR finish.